Install Citrix Workspace and Citrix HDX RealTime Media Engine Install Citrix Workspace a. Open Chrome and navigate to telework.aoc.gov and click on “Download Citrix Receiver for Mac”. Open the downloaded file and double click on the “Install Citrix Workspace” icon. Follow the installer prompts to complete the installation. With the release of macOS High Sierra 10.13.4, you might get a warning message when launching Citrix apps and desktops. Based on your usage, this warning message appears in the following scenarios: A warning message appears when you launch any Citrix application from either Citrix Receiver for Mac or Receiver for Web. Citrix Workspace should now be installed so now go to and log. Mac OSX High Sierra (10.13) and Newer Safari: Security Permissions. Citrix Workspace app for Mac overview High performance web and self-services access to virtual apps and desktops. Configure for anywhere access from your desktop or web access with Safari, Chrome or Firefox.
Citrix Workspace App performing slowly
Solution
Problem Cause
Additional Resources
https://docs.citrix.com/en-us/citrix-workspace-app-for-mac/whats-new.html
https://www.citrix.com/blogs/2019/10/09/citrix-workspace-app-1910-for-mac-is-here-with-macos-catalina-support/
Download ecotec driver. A PDF of these instructions can be downloaded here

You will need a smartcard reader to log in. The first time you connect will take a couple of minutes while your account is being provisioned.
Citrix Workspace
Citrix Workspace For Mac 10.15.4
Please ensure you have the full Citrix Workspace (formerly known as Citrix Receiver) installed on your computer. If using an FWS laptop, the Workspace App can be found in FWS Apps-to-Go (Citrix Workspace 2002). If using a personal laptop, please download and install from Citrix.
Please note, Citrix Workspace downloaded from the Windows 10 store will NOT work. Please
install only from FWS Apps-to-Go or directly from the Citrix website.
Citrix Workspace Update Mac
Browser Support

Windows 10
Internet Explorer 11+ and Google Chrome 70+ are the supported browsers for computers running Windows 10.
MacOS
MacOS 10.13+ & Safari 10.1+ required for macOS. 1password el capitan mac.
Citrix Workspace For Pc
Card & Card Reader
- Ensure you have a PIV reader attached to your Mac or PC.
- Ensure your smartcard is inserted into the PIV reader prior to accessing the PIV Login page.
- Windows and MacOS have built-in support for smartcard.
Login Errors
If you are receiving an access denied/incorrect credentials upon login, it can be one of the following: Apple malware removal.
- Please ensure you're entering the correct PIV PIN.
- Please ensure the certificate you're selecting supports client authentication.
- Please ensure you're using IE or Chrome on Windows & Safari or Chrome on Mac OS X.
- If still receiving an error, please close out of the browser completely. Navigate to
https://remoteaccess.fws.gov and click Login again. - Should you experience any technical issues please email ifw-citrixsupport@fws.gov.
